Returns & Shipping

• We ship within the United States via USPS or UPS ground. International shipping is not currently offered.
• Orders are processed within 1-2 business days. Transit time is typically 3-7 business days after processing.
• Shipping is calculated at checkout based on order weight and destination. Free shipping thresholds, when offered, will be displayed in the cart.
• You will receive a tracking number by email when your order ships.
• Risk of loss transfers to you once the carrier accepts the package. If a shipment arrives damaged or is lost in transit, contact us within 7 days and we will work with the carrier to make it right.

• Choose "Pickup" at checkout to collect your order at Viora Esthetics in Rexburg, ID at no additional cost.
• You'll receive an email when your order is ready - usually the same or next business day.
• Please pick up within 14 days. Unclaimed orders after 30 days may be refunded minus a 10% restocking fee.

Because skincare products contact skin directly, returns are limited for hygiene reasons.

• Unopened items in original, unbroken seal may be returned within 14 days of delivery or pickup for a refund to the original payment method.
• Opened items are non-returnable except in the case of a defect or verified allergic reaction. If you experience a reaction, discontinue use, take a photo, and contact us within 7 days - we will review case by case and may offer a store credit or refund.
• Tools and devices (facial rollers, cleansing brushes, etc.) may be returned within 14 days if unused and in original packaging.
• Gift cards and service deposits are non-refundable.
• Sale and clearance items are final sale.

1. Email kaidree123@gmail.com with your order number and the item(s) you'd like to return.
2. We'll reply within 2 business days with a return authorization and instructions.
3. Ship the item back at your expense (unless the item was defective or shipped in error, in which case we cover return shipping).
4. Once we receive and inspect the return, we'll issue your refund within 5-10 business days to the original payment method. Your bank may take additional time to post it.

If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund - your choice - and cover any return shipping.

• Appointments must be canceled or rescheduled at least 24 hours in advance through Square. Late cancellations forfeit any deposit.
• No-shows are charged the full service price.
• We do not issue refunds for completed services. If you are unhappy with a treatment, please contact us within 48 hours and we'll do our best to make it right.

Manage appointments via Square →

Email kaidree123@gmail.com or reach out via our contact form.